General Information and Policies

If you are planning on ordering custom products from us, you have come to the right place. These helpful guidelines should answer some of the most important questions our customers have.

Payment Terms: Check, Visa, Master Card, Discover and American Express are accepted. We also grant credit terms up to Net 30 for existing customers, credit-approved corporate customers and government agencies.

Purchase Orders/Reorders: All orders must be faxed, emailed, or mailed. Reorders should include the previous invoice number and date. For specially priced orders please include our written quote.

Rush Service: Rush charges are quoted upon request. A Rush charge is applied to any order with ship date under the published production time for a given product.

Acknowledgements: All orders are acknowledged via fax or email. If you see any discrepancies, please advise us before production begins.

Changes and/or Cancellations: All changes or cancellations must be sent in writing. Change requests and cancellations will not be accepted verbally. Changes may affect the estimated ship date. Work produced before change or cancellation will be invoiced.

Less than minimums: There is a $50.00(Z) one-time fee for orders under the published minimum. We cannot complete custom orders for less than half of the published minimum.

Overruns/Underruns: Due to the nature of manufacturing, all orders are subject to overruns and underruns of 5%. Exact quantity orders must be specified and a charge of $50.00(Z) will be added to the order. Sorry, no exceptions.

Artwork: Adobe Illustrator eps files are ideal. Also acceptable are tif files at 600 dpi resolution. We will size your artwork free of charge. If required, we will PMS color match as closely as possible, but due to differing methods of imprinting, exact color match cannot be guaranteed. If additional artwork is necessary, a $50.00 per hour charge will be applied to the order, subject to your approval. For standard typesetting, add $25.00. Notification will be sent before proceeding.

We offer virtual color proofs for free on completed orders. Virtual proofs for cancelled orders will be invoiced for $60.00(Z).

Proofs: Paper proofs are free of charge with submitted orders only. Otherwise, a $25.00 charge will apply. Art charges may also apply. A full Pre-production sample proof is $50.00 plus die, screen and set-up charges if applicable. These charges are credited to your order once the sample is approved for full production.

F.O.B.: Dallas, Texas

Shipping: We will ship UPS Ground or FedEx Express Saver on all orders unless otherwise requested or if faster shipment is required to meet a delivery date. 2-day and Overnight service is available.

Samples: Random samples of most products are available upon request. For expedited shipping, a shipping carrier account number is required. If you do not have an account number with a shipping carrier, we do accept credit cards to cover expedited shipping costs.

Trademarks: Lorente is not responsible for determining who does or does not hold title to a trademark. Logos used in this website are for illustrative purposes only and do not imply an endorsement. Items with specific logos are not for sale to anyone other than the parties expressly authorized by the owner of such designs.

Returns: No returns will be accepted without factory authorization in writing. Notification of any discrepancy must be made within two weeks of shipment. Please e-mail sales@lorente.us or call us if there are any issues with your order. We will work to rectify any mistakes.